Contact us: 01634 306000
Medway Council is a unitary council responsible for providing services, including education and social services, in Rochester, Strood, Chatham, Gillingham, Rainham, the nearby rural areas and the Hoo Peninsula. The council also ensures that people comply with regulations, supports business and tourism in Medway and works to include everyone and regenerate the area.
People who need services can find information on this website or at the council’s main offices, the town centre contact points as well as in local papers and radio and in the free magazine for residents, Medway Matters. You can also pay online for many services, including council tax, rent and parking fines and also complain if services are not up to your expectations.
Decision about services are made after asking people for their views about, for example, what core values should underpin decisions and much more. Councilors make decisions about everything from refuse collection to regeneration of the area. It is their job to ensure that services are provided cost effectively, where they are needed and without discrimination. Council meetings are publicised in advance and members of the public are welcome to attend.
Working in partnership with others to tackle problems effectively and campaign is co-ordinated through the Local Strategic Partnership and set out in the community plan. Other examples of partnership working are the Children and Young People's Partnership and Community Safety Partnership (CSP).
Medway Council employs around 7,000 people in a wide variety of general and specialist roles. Most of them are based at the corporate headquarters at Gun Wharf in Chatham, although a substantial number of staff continues to work in schools, social services centres and leisure, countryside, heritage and arts centres across Medway.