Closing date: 01 September 2019 at 11.30pm
We’re looking for a customer focused Administrator with good office administration skills, to help ensure the smooth running of our Transforming Rehabilitation contract in HMP Manchester.
Shelter has been contracted to deliver housing, finance and debt advice in HMP Manchester. This service consists of a Resettlement Team based on site delivering advice via the new Resettlement Planning process. This will involve close working with both the prison and CRC staff to create an effective and efficient resettlement planning process for each offender that comes into custody at a Resettlement prison. You’ll play an integral part in this.
About the role
As Administrator you will play a key role in co-ordinating a busy service by providing full administrative and office management support to a busy team, including providing ad hoc information and analysis reports. You will deal with daily prison reception lists and allocate prisoners to group induction sessions and wing surgeries as appropriate and handle initial enquiries coming into the service from the CRC/prison. You will also take responsibility for processing sensitive and confidential data on offenders and maintaining records as appropriate on the OASYS/CRC and Shelter case management systems.
You’ve got office administration experience, gained working in a customer facing role, and experience of processing sensitive and confidential information and working with secure systems. A proven ability to support the financial process, including supporting management accounts, reviewing and monitoring transactions listings and variance reporting is required as are good typing skills and proficiency using Microsoft Office applications.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.