Closing date: 2 September 2019 at 11.30pm
Are you someone who thrives in a fast-paced, challenging environment and won’t be fazed in a custodial/prison setting? Join us as an Advice, Support & Guidance Worker and you could be instrumental in turning around often chaotic lives.
This is an exciting time to join us as we expand our custody based team to deliver our Enhanced Through The Gate service which launched in April. Building on our established through the gate offering, we are working closely with offenders and other agencies to provide a holistic approach that delivers positive outcomes for people leaving custody, ensuring they have ongoing support in the community to help them reach their full potential.
About the role
You will play a critical role as part of a team working to rehabilitate prisoners and break the cycle of reoffending.
This will see you identifying suitable accommodation and helping offenders to secure it, advising on mortgage/rent arrears, addressing debt issues and helping clients to access any benefits they may be entitled to. Co-ordinating referrals to other agencies to deliver additional pathways is also a key part of the role.
A prison environment is unique and not everyone is suited to working within it. You’ll need to be resilient, calm and have the stamina to deal with often challenging and volatile situations. You’ll enjoy working in a fast-paced, high churn environment and be creative when it comes to problem solving.
You’ll need considerable experience of housing and debt advice and an understanding of the main issues affecting offenders and homelessness. Experience of providing advocacy on behalf of clients to other agencies and authorities is important too, as is a proactive, client-focused and collaborative approach, great relationship building skills, respect for others' opinions and the ability to deal effectively with change. You’ll need to be able to use MS office applications and have experience of using case management systems.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no-one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.