GLL is looking for a Full time or a Part time Service Centre Supervisor based at the Greenwich Centre, located within the Greenwich Square development centre. This is a multipurpose facility incorporating both leisure and library facilities.
The Service Centre Supervisor will supervise the Service Centre Advisors in our state-of-the-art library and the leisure reception area. Customer service is at the heart of this role and you'll be a vital support to the Assistant Service Centre Manager, to ensure a high level of excellent customer service is maintained across the facility and targets are met. You'll help deal with general information and library service enquiries in person, in writing, by telephone and email.
The library provides a full range of services including public PC's, extensive book stock, children's and teen zones, quiet study and an activities programme to suit all ages from children's story times to silver surfer IT classes. We are looking for individuals keen and able to take on new responsibilities. Whether you have a background in libraries, leisure or other areas we will provide the training to enable you to make a difference in all aspects of the role.
Ensuring both in house and national initiatives are delivered locally, you'll lead activities and events working with children, teenagers and a diverse community. You will also assist with the maintenance and presentation of books and other stock.
Good IT, literacy, numerical and communication skills are vital for this role - combined with the ability to quickly get up to speed on our services and systems. You'll have experience of finding information and cash handling as well as a can-do attitude. Thriving in a team and learning new skills, you'll confidently deal with customers with tact and sensitivity too. A strong people manager, you'll motive and inspire the team to achieve targets and key performance indicators.
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
If you have the passion and skills for this role, apply now.
All pay rates are subject to skills, experience, qualifications and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible
Better Libraries are run by GLL, the UK’s largest libraries and leisure and cultural services provider and one of the first and largest leisure social enterprises. We are passionate about providing excellent public services and ensuring that they are well used. We partner with local authorities to run libraries, leisure centres, swimming pools, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.
GLL is an equal opportunities employer.