This Vacancy has closed.
Team Leader - Monitoring & Response
  • Employer: Mole Valley District Council
  • Reference: TLMON&RES/001
  • Published: Mon 09/09/2019, 14:00 PM
  • Closing on: Thu 26/09/2019, 12:00 PM
  • Working Pattern: Full Time, Flexible Hours
  • Hours: 37 hours per week, including weekend working
  • Salary: £28,222 - £32,207 pa
  • DBS Check: Yes
  • Location: Leatherhead, Surrey, Surrey

Vacancy Location

More Information

More about this employer

Team Leader - Monitoring & Response

‘Happy to talk flexible working’

About us

Mole Valley Life provides a wide range of services for the community including Mole Valley Telecare, Centres for the Community and Community Transport.
Mole Valley Telecare within Mole Valley Life provides members of the community; principally, but not exclusively, elderly and disabled people, with a variety of solutions to help enable them to remain living safely and independently at home. Providing help at the touch of a button 24 hours a day for 365 days of the year, Mole Valley District Council’s (MVDC) telecare service provides independence, security and peace of mind in the home.

About the role
Mole Valley District Council has an excellent opportunity for an experienced Team Leader who enjoys working in a busy environment providing the coordination of the Telecare Alarm Receiving Centre.

You will work alongside the Monitoring and Response Operations Manager and Team Leader colleagues to provide day to day operational management to meet and improve Key Performance Indicators (KPIs). With the ability to provide strong, clear leadership and motivate your team, you will deliver support and leadership for the Telecare Operators, including call handling, staff training for new operators and assisting with the delivery of ongoing refresher training, ensuring day to day operational management.

You will be responsible for ensuring that you follow operations, Microsoft and ICT systems for managing people, to support co-ordination of the daily activities associated with all services being delivered through Mole Valley Life such as:

o OOH’s call handling contracts
o TECS/community alarm call handling
o Lone Worker
Whilst offering the best possible services for customers.
The post is based in Leatherhead, although there may be limited travel in Surrey, The Council offers excellent conditions of service and a friendly working environment

About you

  • You will be an experienced team leader
    • An interest in helping the community.
    • Collaborative ethos
    • Organisational skills
    • Communication skills
    • Competent in all Microsoft systems
    • Crisis Management
    • Problem solver
    • Strategic planner
    • Flexibility
    • Experience having worked with older persons in the community
    • Experience having worked with the voluntary and faith sector
    • A responsible and caring attitude

We offer

Generous annual leave allowance of up to 28 days and a substantial 15% employer’s pension contribution
Wellbeing package including a free eye test, employee assistance programme and a yearly flu jab
Great Discounts at local shops & businesses, films, shows and the café at Dorking Halls
Prime Location easy links from the A24, A25 and M25 with Free Parking and within walking distance of 

Further Info

If you would like any further information please contact the TECS Business Development Manager, Helen Rudkin at call 01372 204502. Alternatively, you can contact HR at

Closing date for applicants: Midday September 26 2019
Interview dates: TBC

DBS Check: Yes

How to apply
Visit our careers website Apply Now to upload your CV.

Apply Now