This Vacancy has closed.
Children's Single Point Of Access roles- Surrey
  • Employer: Surrey County Council
  • Reference: orbis/TP/819/4173
  • Published: Thu 12/09/2019, 11:50 AM
  • Closing on: Tue 31/12/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £23, 951 per annum
  • DBS Check: Enhanced
  • Location: Surrey Wide, Surrey

Vacancy Location

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More about this employer

Children's Single Point Of Access roles- Surrey


£23,951 per annum for 36 hours per week based at Millmead House, Millmead, Guildford GU2 4BB & County Hall, Penrhyn Rd, Kingston upon Thames KT1 2DN This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception. 

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

About the role

Following the recent restructure of our Children, Families and Learning directorate we are now looking to fill a number of roles in our Surrey Children's Single Point of Access Team (C- SPA) which is also known as the 'frontdoor' to our children's services.

The C-SPA provides advice and guidance to members of the public and our partners as well as targeted help and access to statutory services via requests from our Multi- Agency Partnership (MAP) and the Early Help Hub (EHH). All requests for support from C- SPA are made in line with our 'Effective Family Resilience' document which outlines the criteria for the different levels of need. Working in partnership with Surrey Police and Health colleagues C- SPA will ensure that any request for support from our Children's services is thoroughly assessed so that the correct level of response is provided. Our most recent Ofsted monitoring visit in June 2019 confirmed that we are making progress and that our teams are professionally curious, supportive and committed to supporting children and young people.

Working as part of C- SPA you will carry out a critical front facing service that supports the effective delivery of the right services at the right time for our children and their families. With all of our roles you will be operating in sometimes challenging and emotionally charged situations therefore you must have the ability to communicate clearly, remain calm under pressure and deal with each request for services confidentially and in line with agreed timeframes. You will apply a discreet and sensitive approach to all that you do and have the ability to build and maintain purposeful working relationships. Our colleagues are 'child-centered and take an evaluative approach' to their work they under, supported by managers and leaders who are supportive (Ofsted, 2019).

Our roles will require you to use your proven IT skills to either upload, navigate or interrogate data and information to make recommendations. Any knowledge of relevant legislation or processes related to children and the services we provide would be beneficial, as would previous experience of working with children or young people and understanding some of the challenges they face.

You will be able to work flexibly as part of a team, who will empower and train you to make decisions wherever possible. You will benefit from their skills and experience to deliver effective advice that best supports our children, young people and their families.

Our roles:

Job Title



Point of contact

Request for Support Officers

£23,951 PA

Kingston Upon Thames

Claire Thomas- 020 8541 7485 or email CLAIRE.THOMAS@SURREYCC.GOV.UK

MAP Officers

£23,951 PA


Oye Ekelemu- 07805 741227 or email OYE.EKELEMU@SURREYCC.GOV.UK

Early Help Advisors

£23,951 PA


Nicholas Crippa- 07800622089 or email NICHOLAS.CRIPPA@SURREYCC.GOV.UK

Family Information Service Advisors

£23,951 PA


Nicholas Crippa- 07800622089 or email NICHOLAS.CRIPPA@SURREYCC.GOV.UK

Request for Support Officers

This role sits in the contact centre (Children's Request for Support Team). You will provide direct telephone and electronic advice, signposting both members of the public and our partner agencies to suggest the right services at the right time to best support our children and young people with their needs.

You will have strong communication skills and the ability to decipher information to make well-reasoned recommendations as required. Your recommendations will be informed by gathering and reviewing relevant information from available sources, therefore you will have a strong eye for detail. You will understand when there is a need to escalate requests for services to other appropriate teams for a more detailed assessment of need. For example you may pass referrals to either the MAP or the Early Help Hub depending on the level of response required. You will have good IT skills with the ability to upload and interrogate information from relevant databases. The work you do will be overseen by a qualified social worker, supporting the team to provide the best service possible.

MAP Officers

As a MAP Officer you will be located within in the Multi Agency Partnership (MAP) team in Guildford. You will handle the requests for support referred to MAP, which will be those where it is not clear if the request meets level 3 or 4 criteria as defined in our 'Effective Family Resilience' document.

In much the same way as a Request for Support Officer requires strong communication and IT skills, these will also be required for this role as well as a commitment to delivering high quality customer service advice about available services to best support our children, young people and their families.

Basic knowledge of child protection would be beneficial.

Family Information Advisors

Your role as a Family Information Advisor will be to ensure families in Surrey are able to access information and support to keep themselves healthy, safe and knowledgeable about the opportunities available to them.

You will respond to enquiries from families, young people and professionals for family information, Early Help and the Special Educational Needs or Disabilities (SEND) Local Offer, within agreed timescales to avoid escalation to statutory services and support family resilience. This is a practical frontline support service role where you will working with our multi- agency partners to inform the advice you give and decisions you make. You will ensure that information and advice materials are kept up to date for colleagues, partners and other professionals to access and share as required.

Early Help Advisors

Working in the Early Help Hub (EHH) you will respond to referred requests for support, ensuring these are dealt with appropriately to meet the needs of the child, young person or family. You will provide advice and guidance to the public and our partner agencies on the range of suitable Early Help services that are available to access in their community. You will have the ability to work collaboratively with key partners to ensure that effective support is in place to allow children with early help needs or targeted help needs to achieve the best possible outcomes.

Through your work you will identify opportunities for improving outcomes as well as risks that may require you to escalate issues relating to referrals to ensure we deliver our commitments within agreed timeframes.

Job details

The Rt Hon Anne Milton visited our C- SPA in Guildford to find out about how we are working to help children and their families at the right time- why not have a look!

Please also have a look at the latest update from OFSTED

Additional information

Contact details

For an informal discussion about any of our roles please refer to the contact details for the relevant hiring manager as above.

We look forward to receiving your application. 

Additional information

Please note this is a rolling advert and applications will be reviewed regularly and interviews arranged accordingly. The list of vacancies available will be regularly updated as we recruit to each role and you will be advised accordingly if a role you have expressed an interest in is no longer available.