This Vacancy has closed.
Peer Support Officer/Group Work Facilitator
  • Employer: Shelter
  • Reference: .
  • Published: Fri 27/09/2019, 10:28 AM
  • Closing on: Thu 24/10/2019, 23:30 PM
  • Working Pattern: Part Time
  • Hours: To be confirmed
  • Salary: £23,239 pa + excellent benefits (pro rata, 18,75 hours per week)
  • DBS Check: Enhanced
  • Location: HMP Hull, HMP Humber, HMP Askham Grange, HMP Lincoln and HMP North Sea Camp, East Yorkshire, Hull, Lincolnshire, North Yorkshire, Northumberland

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Peer Support Officer/Group Work Facilitator

HMP Humber, Lincolnshire and North Yorkshire

Does your experience of providing advice relating to returning to employment, housing law or debt advice include delivering training and facilitating group work? Then join Shelter as a Peer Support Officer/Group Work Facilitator and you could soon be playing a vital role as part of our Transforming Rehabilitation team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

An enhanced Transforming Rehabilitation specification: Integrated Through the Gate (ITTG) was launched in April this year. It saw the introduction of Community Rehabilitation Company staff to deliver further support and co-ordination of support/ interventions to service users in custody preparing for release from prison. The service Shelter provides consists of a Resettlement Team working holistically to deliver a professional, impartial, pragmatic and outcome focused service to those serving a custodial sentence. Specifically, the work involves delivering housing, education training and employment, finance and debt interventions to aid an individual’s resettlement in what can sometimes be a challenging environment.

About the role
Working within the ‘Through the Gate’ Team, you’ll be expected to support multiple HMP locations within the Contract Package Area. Your main objectives will be to support the peer and volunteer programme within the prisons and to recruit, train and mentor Peers supporting delivery of Peer Advice Programmes within custody. You’ll also work in partnership with Resettlement Workers to ensure we deliver an inclusive customer focused service. Delivering training/group work to service-users in the areas of Employment, Finance, Benefit & Debt and Housing will be important too. And, when it comes to co-ordinating peers within the prisons to support the Resettlement service or undertaking inductions, triage or low-level advice signposting, again, we’ll count on you.

About you
To succeed, you’ll need an understanding of the main issues affecting unemployment, homelessness and prisoners and experience of managing volunteers and developing peer support services in a target-led/results driven environment. If you have worked in the Criminal Justice system or directly with prisoners, even better, although this is not essential. What is for certain is that you’re proactive, client-focused, great at working with others as part of a team and respond quickly and positively to change. Respect for others opinions is important too, as is a willingness to apply creative thinking, challenge the status quo and introduce new ideas, methods and processes. The ability to type and use Microsoft Office applications such as Word, Excel, PowerPoint, email and internet is also required.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our Transforming Rehabilitation team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.