Customer Communications and Experience Manager
12 months FTC
Hours: 35 hours per week
We are a residential property group with a social purpose. Our vision is to improve people's lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work.
This is an exciting opportunity for a customer communications and marketing experience professional to join leading property group A2Dominion and be part of its £23m business change programme, which is transforming the way we work and significantly improving the services we deliver to customers.
In this critical role, you'll be the key link between the Communications team and the wider business for the Group's major transformation programme, providing expert advice and leading teams through changes to deliver high-quality communications and a great customer experience.
Acting as customer champion and brand guardian, you'll be responsible for ensuring communications and brand standards are maintained and for identifying and implementing opportunities to improve.
Working closely with a range of stakeholders, you'll review, develop and improve processes and oversee the delivery of the changes to customer communications.
In addition, this role is responsible for managing a team of three and for managing the business-as-usual marketing communications work programme, including customer campaigns, projects and publications.
We are looking for a highly driven, dynamic and passionate individual with strong critical thinking and analysis skills and the ability to influence at all levels.
You will have significant customer communications / marketing experience, ideally with some experience of working within a business transformation environment.
You will be skilled at building and developing relationships with stakeholders and able to lead teams through change.
Experience of line management and coaching and developing others is essential, as is strong programme and project management expertise and excellent copywriting, editing and proofreading skills.
If you feel you are a good match for this role, and are excited about the opportunity to make a real difference at A2Dominion, we would love to hear from you.
Closing Date: 26th October 2019
The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.