Closing date: 10 November 2019 at 11.30pm
We’re looking for an enthusiastic individual with considerable client/customer service experience to join us as an Advice Assistant and play an important support role.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Based within our London Hub team and working on our Westminster/Places for People contract which offers advice, support and guidance including advice within community agencies and advice via telephone and digital channels. The service works in partnership with other agencies to identify those who are at risk of experiencing housing issues as early as possible and work with them to prevent homelessness.
About the role
As Advice Assistant you will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.
We’re looking for a proactive, results-driven and customer focused individual with experience of helping customers to find and use relevant information. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications, case management systems and good typing skills. A demonstrable interest and/or experience in one or more of the following areas of social welfare law: housing; welfare benefits; debt; community care is also needed.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.