This Vacancy has closed.
Team Leader – Advice, Support and Guidance
  • Employer: Shelter
  • Reference: .
  • Published: Tue 05/11/2019, 17:04 PM
  • Closing on: Tue 19/11/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £31,923 pa + excellent benefits inc. 30 days holiday and flexible working
  • DBS Check: No
  • Location: Bournemouth, Dorset

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Team Leader – Advice, Support and Guidance

Fixed term contract until December 2020

Bournemouth, Dorset

Closing date: 19th November 2019 at 11.30 pm.

We’re looking for a results-driven individual with experience of delivering specialist housing/debt/welfare benefits advice or support work, to join us as a Team Leader and support and manage the staff team at our busy Dorset HUB.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Dorset operates a thriving hub in Bournemouth city centre where people can access a range of advice and support services, including legal advice and representation and housing related support. Have you got what it takes to join us?

About the role
As a Team Leader you will be line managing, coaching and mentoring staff, setting them goals and objectives and making sure service delivery adheres to quality standards and meets contractual and internal targets. Supporting the integration of volunteers into the service and having input into their recruitment, training, management and organisation will also be a key part of your role. You will also assist in the marketing and promotion of the service, working with the HUB Manager to develop a marketing strategy, building effective relationships with appropriate external agencies and internally as well as across various divisions.

About you
We're looking for someone with experience of day-to-day staff and service management, including casework support and supervision and promoting take up of services amongst multidisciplinary teams, both internally and externally. With a proven track record of delivering housing/debt/welfare benefits advice, you will have a proactive, creative and collaborative approach, great relationship building skills, a flair for leading change and improving performance and the confidence to challenge the status quo and introduce new ideas. Proficiency using a range of IT tools to carry out your role, including Microsoft Office applications and case management systems is also needed. 


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

For further information about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.