Fixed term contract till December 2020 (maternity cover)
Slough, Thames Valley
Closing date: 28 November 2019 at 11.30pm. Interviews: 10 December 2019.
We’re looking for a client-focused individual with recent experience of providing specialist level debt advice, to join us as an Advice, Support and Guidance Worker and help ensure our clients get the support they need.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Our Thames Valley service provides specialist housing, welfare and debt advice through a variety of face-to-face, telephone and online channels and we have a number of support, training, education and health focussed services to ensure we are able to holistically support our clients. We offer a comprehensive volunteering and service user involvement programme within the HUB and have an Information Resource Centre located in Slough.
About the role
As Advice, Support and Guidance Worker, you will deliver an integrated yet flexible advice and support service aimed at advising clients on their rights and responsibilities and working as a team to then find and retain accommodation. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role as well as preparing, planning and delivering briefings or group work sessions.
To succeed, you’ll need relevant experience gained working within debt advice and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.