This Vacancy has closed.
Tenancy Services Officer
  • Employer: Camden Council
  • Reference: SP/18/64063
  • Published: Fri 16/08/2019, 14:50 PM
  • Closing on: Sun 08/09/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £30,066 - £34,538
  • DBS Check: Enhanced
  • Location: 5 Pancras Square, London N1C 4AG, Camden

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More about this employer

Tenancy Services Officer

We are a small team of Tenancy Services Officers based in the Temporary Accommodation Group and currently have a fantastic opportunity for the right individual to join us, providing a high quality service, working mainly around area’s to maximise income and dealing with all breaches of licence both within a hostel setting and for out of borough placements.

Team working is essential, as well as an understanding of our client group most of whom are homeless and sometimes live a chaotic life. There may be lone working at times as well as face to face contact with those suffering from alcohol, drug misuse and mental health issues.

This role is to specifically focus on working with households impacted by the benefit cap, Universal credit restrictions and benefits legislation relating to exemptions.  The successful candidate will need to have a good understanding of Welfare Benefit reform, including an understanding knowledge of services that can assist with training and employment as well as individual’s income maximisation.

You will also be required to work across all the patches on an adhoc basis to provide cover for the other members of the team.

Travel both within and out of the borough is essential as well as a high level of personal and communication skills.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS

About you

To be considered for this post it is essential to the role you have the ability to develop good working relationships and effective communication skills as you will be dealing with members of the public, contractors and staff face-to-face and over the telephone.

The ideal candidate will have previous experience of working with challenging clients, homeless people, rent collection and an understanding of how anti-social behaviour impacts on others.

You will possess an awareness of the proposed changes in welfare reform and how this will impact on the client group as well as an understanding of the importance of maximising income. You will have excellent IT skills with accuracy the key ensuring data is loaded in a methodical and logical manner. You will be able to demonstrate the ability to respond to anti-social behaviour and other breaches of licences/ awareness of the remedies available to the Council.

Note:  All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Sunday 8th September 2019

Interviews to be held: Week Commencing 16th September 2019

Please quote reference: 190000KF