Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident communicator? If so we want to hear from you!
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.
Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Driven and committed to providing excellent customer service
Enthusiastic and friendly
Flexible and willing to develop your knowledge and skills
Able to use your own initiative and also work as part of a team.
You will answer customer enquiries and requests about a wide range of services.
You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.
You must be able to respond promptly as well as politely and accurately to resolve the customer query.
You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
We are looking for people who have a proven track record of dealing with the public in a customer services role.
You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.
The ability to record accurate details and use our IT systems is essential
Does this sound like you? Then we'd very much like to receive an application from you.
Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:
- Competitive salary & pension scheme
- Generous holiday allowance
- Continuous training and development
- Employee Benefits and health initiatives
The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday
The various shift patterns for 37 hours per week:
8.00am – 4.00pm
8.30am – 4.30pm
9.00am - 5.00pm
9.30am - 5.30pm
12noon - 8 .00pm
Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.
Previous applicants need not apply.
- 1x 30 hours per week
- 14x 37 hours per week
This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.