£39,438 per annum 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames, KT1. Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030. The role holder could also base themselves at one of our other offices in Brighton or Lewes in East Sussex.
Agile and flexible working are welcomed and supported, we care about the job you do, not where you do it. We are proud of our agile working culture, including providing the technology to support remote working (such as light laptops and phones).
You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
About the role
Orbis is a shared services partnership between East Sussex County Council, Surrey County Council and Brighton and Hove City Council.
The role that we are recruiting to sits within the Business Operations Commercial Team which is one of the functions within the Orbis partnership. The team is responsible for retaining and growing our customer base. This is a highly motivated, experienced team which prides itself on its high standards of work and the results it delivers. The team provides Marketing, Business Development, Sales, and Account Management support to our colleagues and customers across the South East.
The position of Account Manager is a client facing role within Business Operations. Our service runs transactional services for HR (including payroll), Finance, pensions and procurement. You will be setting up and arranging face to face meetings, supported by frequent written and verbal communication with customers located across Surrey, London, East Sussex and Brighton.
We are looking for someone who can respond to customer needs on a timely basis and be available as first point of contact for escalation. As well as looking after our current customer base, the post holder will be expected to coach and develop others in the principles of account management and be the 'voice of the customer' throughout our business.
As the face of Orbis and Business Operations, you will be expected to maintain a professional approach at all times and demonstrate a solution focused attitude with a need to think creatively in order to achieve key objectives.
We are looking for a good networker, who is confident and outgoing, and able to communicate effectively with colleagues and customers about their role and the key issues facing them. We want applicants who thrive on taking the initiative and work proactively with colleagues and clients to resolve their challenges, add value to contracts and seek opportunities to cross sell services.
Whilst based out of County Hall Kingston, this role will require travel to our other 2 office locations in Brighton and Lewes in East Sussex where our operational teams work. Regular travel to customer sites will also be required. We would welcome the successful candidate to base themselves out of any of these locations.
To be shortlisted for interview, your personal statement will clearly evidence:
- Previous Account Management experience
- Increasing customer satisfaction
- Commercial expertise: reducing costs through growth, partnerships and the cross selling of services
- Working across different partners, multiple stakeholder groups and strong external network links
- Experience in building and developing strong stakeholder relationships
- Ability to prioritize and time manage conflicting demands and requests from customers and colleagues
- Effective interpersonal and communication skills across a variety of mediums
- Wide experience in successful leading, coaching, mentoring and developing of staff
For more information on this position, please review the Job Description attached to the bottom of this advert before applying.
For an informal discussion contact Chris Howell by e-mail at firstname.lastname@example.org. We look forward to receiving your application.
The job advert closes at 23:59 on 5th January 2019.
Interviews week commencing 13th January