CDS is on a mission! We champion co-op and community-led housing where people design, develop, build or manage their homes themselves. We aim to make this a mainstream option for both rent and home ownership. To that end, we are investing in people and partnerships that can help us make this market fly.
We currently support about 40 co-ops that house more than 2,000 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from our clients. We are also a social landlord, providing housing management to our own residents living in nearly 1,000 properties.
We need a talented and confident leader to head our client relationship team. This effective business leader will head the commercial part of our company, leading a team of Client Relationship Officers in providing a sector-leading service to our clients and ensuring our service improves and our income from clients grows.
Our ideal manager will understand that excellent customer service involves being reliable, empathic, knowledgeable and having great follow-through and moulds the team into one that embodies these traits. You will have experience leading a service, creating processes and improving performance in an environment where the “buck” stops with you. It is vital you quickly become an expert on issues of governance and compliance in the social housing sector and ensure your team provide timely and accurate advice and support on these topics to our clients.
Our company values are to be fair, reliable and act with integrity. These values drive everything we do, and we expect the same from you – meaning you will need to consistently meet expectations and drive improved performance, enabling your team to do the same. With a strong sense of responsibility and integrity, you will make decisions with intention and tirelessly pursue facts, resolve complex or persistent issues and go toward the difficult things, seeking always to leave things better than you found them. You will also demand the same from your team.
Success in this role is improving the service clients receive and improving the satisfaction of client management committee members whilst growing the income we receive from our client work and reducing costs. To achieve this, you will need to invest time and energy into your team, empowering them to improve the advice and support they give and to work with internal teams to improve performance in our landlord functions.
Apart from the opportunity to make your mark at CDS by serving as a head of service and getting to prove your ability to make quantitative improvements in a team you lead, we offer a great working environment, a competitive salary and bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.
Closing Date: (open until filled)
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.