This Vacancy has closed.
Telecare Operator (Flexi Shift)
  • Employer: Mole Valley District Council
  • Reference: TELEOP36/001
  • Published: Wed 11/12/2019, 13:05 PM
  • Closing on: Fri 03/01/2020, 12:00 PM
  • Working Pattern: Evenings, Full Time, Nights
  • Hours: 36 hours, 3 x 12 hour shifts – including Bank holidays/ Evenings and Weekends
  • Salary: £25,042-£27,373
  • DBS Check: Enhanced
  • Location: Leatherhead, Surrey, Surrey

Vacancy Location

More Information

More about this employer

Telecare Operator (Flexi Shift)

About us

The Mole Valley Life Monitoring and Response Centre is a busy Monitoring Centre answering and responding promptly and efficiently to incoming Telecare, Emergency and Alarm calls and we provide a Lone Worker service and an Out of Hours service for a number or clients.

Our friendly Operators are committed to the work of the Community Support Services/Telecare department, working as team players within a busy environment.

Our staff require a positive understanding of the needs and circumstances of elderly, disabled and vulnerable people and this will be a pre-requisite of the job.

About the role and team

Staff will be required to work a shift system that will include day and night shifts, weekends and bank holidays.

The training period will be 2 – 3 week 5 days per week training programme.

Shifts will be 12 hours on a 6 week rolling rota for 36 hours each week.

About you
Able to work a variety of shifts incorporating a 24 hour rota

Experience in a role requiring provision of a high standard of customer service to the public

Proven administrative ability in Microsoft and Outlook (Assessment to be undertaken)

Ability to work on own initiative with minimum supervision and to work effectively under pressure

A good team worker with a flexible and adaptable attitude towards getting things done

Ability to confidently perform duties calmly in emergency situations

To have a caring and considerate attitude with a Commitment to service and performance improvement

Demonstrates commitment to equality and diversity in both the delivery of the function and in relationship with colleagues

Demonstrate ability to work effectively within a community alarm/Telecare environment, which includes calls handling and database management

Able to multi-task efficiently and time manage effectively

Demonstrate computer literacy, accuracy and attention to detail

Excellent telephone and communication skills with clear telephone voice

Good communication skills, both written and oral

Ability to read, understand and apply operational procedures consistently

Demonstrate ability to deliver a high level of customer care

Ability to adapt quickly to new technology in a rapidly changing environment

For you

Find out what we can offer you 

Further info
For an informal chat about the role, please contact Adam Stewart on 01372 204500.

Alternatively you can contact HR at

Closing date for applicants: Midday 3 January 2020
Interview dates: 9 / 10 January 2020
DBS check required: yes

How to apply
Visit our careers website submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.