The Mole Valley Life Monitoring and Response Centre is a busy Monitoring Centre answering and responding promptly and efficiently to incoming Telecare, Emergency and Alarm calls and we provide a Lone Worker service and an Out of Hours service for a number or clients.
Our friendly Operators are committed to the work of the Community Support Services/Telecare department, working as team players within a busy environment.
Our staff require a positive understanding of the needs and circumstances of elderly, disabled and vulnerable people and this will be a pre-requisite of the job.
About the role and team
Staff will be required to work a shift system that will include day only shifts, which will include weekends and bank holidays
The training period will be 2 – 3 week 5 days per week training programme.
Shifts will be 6/8/12 hours on a 6 week rolling rota for 24 hours each week.
Able to work a variety of shifts incorporating a 24 hour rota
Experience in a role requiring provision of a high standard of customer service to the public
Proven administrative ability in Microsoft and Outlook (Assessment to be undertaken)
Ability to work on own initiative with minimum supervision and to work effectively under pressure
A good team worker with a flexible and adaptable attitude towards getting things done
Ability to confidently perform duties calmly in emergency situations
To have a caring and considerate attitude with a Commitment to service and performance improvement
Demonstrates commitment to equality and diversity in both the delivery of the function and in relationship with colleagues
Demonstrate ability to work effectively within a community alarm/Telecare environment, which includes calls handling and database management
Able to multi-task efficiently and time manage effectively
Demonstrate computer literacy, accuracy and attention to detail
Excellent telephone and communication skills with clear telephone voice
Good communication skills, both written and oral
Ability to read, understand and apply operational procedures consistently
Demonstrate ability to deliver a high level of customer care
Ability to adapt quickly to new technology in a rapidly changing environment
Find out what we can offer you
For an informal chat about the role, please contact Adam Stewart on 01372 204500.
Alternatively you can contact HR at firstname.lastname@example.org
Closing date for applicants: Midday 3 January 2020
Interview dates: 9 / 10 January 2020
DBS check required: yes
How to apply
Visit our careers website https://jobsatmolevalley.co.uk/job/telecare-operator-36-hour-flexi-shift/and submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.