Job Role: Income Specialist
Location: Ealing, W5 2AU
Salary: Up to £31,468
We're looking for
A customer-focused individual with energy, experience and a strong sense of purpose to join us as an Income Specialist.
Catalyst is all about homes people love. That means everything from developing and maintaining great properties, to delivering excellent service to our customers, every day. We provide housing for those who can’t afford a home without our help, and offer a wide range of homes for rent, shared ownership or purchase. In doing so, we build more than homes – we build communities.
We’re one of the UK’s leading housing associations, and a member of the G15 group. We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation.
We’re a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
As an Income Specialist you will work collaboratively with colleagues including the Neighbourhood Experience Team and Catalyst Gateway to signpost other support and intervention enabling customers to maintain their tenancies. You will be responsible for taking prompt and appropriate action where accounts (current and former) have an arrears balance. You will be communicating with residents, offering basic advice on debt prevention, benefits entitlement and welfare reforms. You will be using the Catalyst Gateway ‘triage’ model, to identify referrals to the Catalyst Gateway team and taking ownership of complex cases by working collaboratively with relevant internal and external stakeholders. You will provide outreach & home visits to clients and attend evictions where this is required. You will provide budgeting support and facilitate digital inclusion to help people manage their money better and anticipate changes to frequency of payments with the introduction of Universal Credit.
You will have experience of dealing with difficult customers, some of who may be demanding, vulnerable or under stress and is able to maintain a professional approach to resolving their concerns/ meeting their needs and managing their expectations as appropriate. You will demonstrate clear understanding of issues faced by customers facing financial exclusion. You will be able to meet targets and deadlines whilst working under daily pressure. You must be a flexible and a co-operative team player with strong negotiating and influencing skills
The role is subject to a basic DBS check.
How to apply
Click on the Apply Now button and submit your details along with a copy of your CV and a supporting statement.