This Vacancy has closed.
Control Room Manager
  • Employer: Richmond upon Thames & Wandsworth Borough Council
  • Reference: randw/TP/17402/1425/
  • Published: Tue 28/01/2020, 9:27 AM
  • Closing on: Sun 16/02/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £42656 - £51690
  • DBS Check: No
  • Location: Wandsworth

Vacancy Location

More Information

Control Room Manager

Job Description

A new 24-hour joint control room is to be established to provide a range of services to the residents of the boroughs of Wandsworth and Richmond upon Thames. These services include the provision and monitoring of alarms to elderly and vulnerable residents, the management and maintenance off CCTV  and all out of hours emergency services covering the two boroughs.

As the manager of a dedicated team you will:

  • Provide leadership, guidance and advice to Control Room staff in the region of 31, many of whom will be working shifts.

  • Be able to work without close supervision and make practical decisions in emergency situations, often outside normal hours, liaising with emergency services as required. 

  • Need to be able to work with a range of Council departments and other agencies on a wide variety of issues with specific attention on the safeguarding of residents and other service users.

  • Manage budgets for the new facility accurately apportioning costs. Will directly manage the  contract covering  repair and upkeep of significant CCTV assets.

You will need experience in working in a similar facility preferably in a supervisory  capacity. Knowledge of (community alarm systems) assistive technology within the community and housing settings and experience of working with the elderly and the vulnerable would be desirable. You must be able to demonstrate the ability to deal with emergency situations calmly and efficiently.


This is a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.


Should you require any further information please email

Interview date: Wednesday 8th January 2020

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