Location: Ealing, W5 2AU
Salary: Up to £42,500
We're looking for
A customer-focused individual with energy, experience and a strong sense of purpose to join us as a Repairs Surveyor.
Catalyst is all about homes people love. That means everything from developing and maintaining great properties, to delivering excellent service to our customers, every day. We provide housing for those who can’t afford a home without our help, and offer a wide range of homes for rent, shared ownership or purchase. In doing so, we build more than homes – we build communities.
We’re one of the UK’s leading housing associations, and a member of the G15 group. We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation.
We’re a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
Utilising your property maintenance experience, you’ll identify repairs, diagnose defects and advise customers whilst ensuring adherence to both health & safety and quality guidelines. You’ll also oversee a patch of mixed tenure properties, managing work to agreed financial limits. You’ll complete damage inspections and inspection reports for medical referrals. You’ll also provide an out of hours service – including technical advice, guidance or instructions – and liaise with relevant parties regarding shared ownership services. You’ll be responsible for referring complex plant maintenance works, costing out rechargeable works, assisting with customer complaints and participating in estate inspections. You will carry out surveys and assist the Area Repairs Manger in updating procedures.
You are passionate about delivering excellent customer experience by being reliable and empathetic in your approach. You will have demonstrable experience of working in the property maintenance field with a thorough understanding of building principles, components and materials, property surveys diagnosis and remedial action. You will be able to diagnose repairs, draw up specifications and use your expertise to problem solve. You will have a working knowledge of H&S legislation.
We are looking for an individual who is totally committed to delivering exceptional customer experience and a values driven service to customers and colleagues, identifying and working to remove pain points, and always doing what you say you will. The role is subject to an enhanced DBS check.
West of London Brent and Kensington, based at Brent and Kensington office
Hayes Hillingdon and Harrow areas working, based at Ealing office
How to apply
Click on the Apply Now button and submit your details along with a copy of your CV and a supporting statement.