This Vacancy has closed.
Housing Solutions Assistant
  • Employer: Dartford Borough Council
  • Reference: DBC/HSA
  • Published: Tue 11/02/2020, 13:55 PM
  • Closing on: Fri 28/02/2020, 23:58 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Monday – Friday. Flexi-time available.
  • Salary: £17,363 PA increasing to £18,783 following 12 months satisfactory performance
  • DBS Check: Yes
  • Location: Kent

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Housing Solutions Assistant

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. 

 

We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. 

 

You will play a key role in improving housing need in the borough as part of a wider integrated Housing Options & Private Sector Team.  You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent

 

The post holder will be responsible for administration of the triage system for the Housing Solutions & Private Sector Team which will include;

 

  • Dealing with enquiries under the Homelessness Reduction Act 2017 and providing advice or referring to the relevant part of the Housing Solutions & Private Sector Team, both on the telephone and online
  • To input data/information into manual and computerised systems
  • To undertake appropriate administrative duties as required to ensure the smooth and effective running of the service

 

You must be able to demonstrate the following:

  • Excellent numeracy skills;
  • Confidence, enthusiasm and a flexible approach;
  • Excellent administration skills, accuracy and attention to detail;
  • Good keyboard skills and the proven ability to learn and utilise new software;
  • Good customer care skills;
  • The ability to discuss sensitive issues with our customers calmly
  • Excellent written and oral communication skills.

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