This Vacancy has closed.
Housing Solutions Assistant
  • Employer: Dartford Borough Council
  • Reference: DBC/HSA
  • Published: Tue 11/02/2020, 13:55 PM
  • Closing on: Fri 28/02/2020, 23:58 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Monday – Friday. Flexi-time available.
  • Salary: £17,363 PA increasing to £18,783 following 12 months satisfactory performance
  • DBS Check: Yes
  • Location: Kent

Vacancy Location

More Information

More about this employer

Housing Solutions Assistant

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. 


We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. 


You will play a key role in improving housing need in the borough as part of a wider integrated Housing Options & Private Sector Team.  You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent


The post holder will be responsible for administration of the triage system for the Housing Solutions & Private Sector Team which will include;


  • Dealing with enquiries under the Homelessness Reduction Act 2017 and providing advice or referring to the relevant part of the Housing Solutions & Private Sector Team, both on the telephone and online
  • To input data/information into manual and computerised systems
  • To undertake appropriate administrative duties as required to ensure the smooth and effective running of the service


You must be able to demonstrate the following:

  • Excellent numeracy skills;
  • Confidence, enthusiasm and a flexible approach;
  • Excellent administration skills, accuracy and attention to detail;
  • Good keyboard skills and the proven ability to learn and utilise new software;
  • Good customer care skills;
  • The ability to discuss sensitive issues with our customers calmly
  • Excellent written and oral communication skills.