This Vacancy has closed.
Travel Assistance Assessment Officer
  • Employer: London Borough of Havering
  • Reference: LBH02390
  • Published: Thu 20/02/2020, 0:00 AM
  • Closing on: Mon 02/03/2020, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 36 per week
  • Salary: £30,000 - £34,999
  • DBS Check: Yes
  • Location: Havering

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Travel Assistance Assessment Officer

Havering Council is determined to deliver integrated health and social care services of the highest possible quality to our communities.

Our vision is:

Vulnerable people and their families are supported to remain as independent and connected as possible, in supportive communities

Early identification of need is responded to quickly through processes that provide access to personalised services and places that support delivery of positive outcomes

Travel Assistance Assessment Officer- (1 Year Fixed Term Contract)

Grade 6- £30711-£33948pa

The position is for a period of 12 months with the potential for extended work and opportunities.

The Travel Assistance Assessment Officer role is a new and exciting one for Havering. It will deliver a strengths based approach towards working with children, young people and their families to provide personalised interventions.

In Havering, a strengths based approach means:

  • Recognising and building on people’s strengths, capabilities and connections
  • Putting individuals, families and communities at the heart of social care and recognising that they have a key role to play in the care of children and young people, which cannot be replaced solely by professional intervention
  • A new way of looking at people, embracing the core belief that even if they are experiencing problems, they have the strengths, skills, resources and capability to effect positive change in their lives if enabled and supported to do so
  • Appreciating the valuable skills and experiences children, young people and their families have is key to getting alongside them and co-producing solutions
  • Embracing a learning culture

The role will act as the dedicated liaison officer within the Council and will support with the allocation and delivery of travel assistance to residents, which includes:

  • Providing personalised travel solutions to residents
  • Ensuring people receive a good service and are supported as necessary
  • Promoting the welfare and independence of children, young people and their families
  • Building positive relationships with families and developing community cohesion
  • Progressing partnerships with external organisations including schools, colleges and local charities
  • Promoting sustainable ways of working and delivering support as needed

The role is underpinned by the Council’s Home to School Travel Assistance Policy in terms of how it operates and works with children, young people, families and other professionals.


You will be passionate and committed to building independence in children and young people to enable them to live as independently as possible.

The successful candidate will have excellent communication and negotiation skills and will be able to build relationships with education settings, professionals, agencies, communities and people from diverse backgrounds to achieve collective goals.

You will be creative and able to work sympathetically and constructively with people, adhering strictly to the Council’s policy and principles, but not implementing this in a way which compromises the welfare of families.

You will be committed to driving continuous improvement through working with others and reviewing travel solutions to ensure they are appropriate, meet individual needs, are delivered in line with the policy and focus on developing people’s strengths and independence.

Experience of working in travel-related roles is not required, however knowledge of the provision and relevant policy is desirable.

You will be experienced in working with people in a social care context, preferably with children and young people with special educational needs and disabilities but this will not be essential.

You will be able to work with a high level of autonomy; setting your own goals, managing workload and competing priorities in a fast-paced environment.

The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

For an informal discussion about the role, please contact Amy Reed on 01708 431858.

The closing date for the receipt of applications is 01 March 2020, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

Interviews will likely be held week commencing 02 March 2020.

We are looking for someone to start the role as soon as possible.

Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 01708 432770.