This Vacancy has closed.
Advice, Support & Guidance Worker - Debt
  • Employer: Shelter
  • Reference: SHEL/20/127062
  • Published: Wed 27/05/2020, 11:25 AM
  • Closing on: Tue 09/06/2020, 23:30 PM
  • Working Pattern: Part Time
  • Hours: 22.5 hours per week
  • Salary: £23,239 pa (pro rata, 22.5 hours per week) + excellent benefits Fixed term contract until 30th June 2021
  • DBS Check: Enhanced
  • Location: Blackburn, Lancashire

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Advice, Support & Guidance Worker - Debt

Do you have experience of working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework, possibly in an environment that involved giving specialist level debt advice? Then join Shelter as an Advice, Support and Guidance Worker - Debt and you could soon be playing an important role in an initiative aimed at supporting disadvantaged people overcome complex barriers and move towards work and training.

In response to growing needs, Shelter Lancashire is developing its service offer under the Building Better Opportunities programme to provide specialist level debt advice. Building Better Opportunities is funded by The National Lottery Community Fund and the European Social Fund (ESF) 2014-2020, investing in local projects tackling the root causes of poverty, promoting social inclusion and driving local jobs and growth.

Three Building Better Opportunities (BBO) projects in Lancashire are being delivered by a partnership of 45 social enterprise and community organisations, led by Selnet (the Social Enterprise Lancashire Network).'Age of Opportunity' supports people over 50, 'Invest in Youth' supports 15-24-year olds and 'Changing Futures' supports people with multiple and complex barriers to employment. Over the lifetime of the programme, 6,230 disadvantaged people will be supported to overcome complex barriers and move towards work and training.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the Role
This particular post is designed to be flexible to reflect the needs of the service and involves working as part of a wider team on a project to deliver specialist debt advice and support to clients. This will include advice around income maximisation through to full debt advice and solutions, including insolvency options. Indeed, it could cover a range of activities, from providing advice to working closely with clients to help them achieve sustainability in the future, depending on the need in the local area. Inputting client data onto our case management system and providing ongoing casework are important aspects of the role too. And, when it comes to providing briefings and updates to other agencies or providing cover and/or taking on additional/alternative responsibilities when required, again, we'll count on you.

About you
To succeed, you'll need a proven track record of providing advice and support to vulnerable clients and operating within a safeguarding framework. You'll also need experience of managing your own caseload, providing quality casework and adhering to multiple deadlines. The ability to research caseload and legislation and to utilise that in your day to day role is important too, as is a flair for preparing, planning and delivering briefings and/or group work sessions. Self-motivated, results-driven and commercially aware, you have the communication skills it takes to work with a wide variety of statutory and non-statutory stakeholders and are proficient using office IT, including case management systems.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Shelter Lancashire team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.