This Vacancy has closed.
Support Team Leader (Waste and Business Development)
  • Employer: Hinckley & Bosworth Borough Council
  • Reference: HBBC/20/127357
  • Published: Wed 03/06/2020, 10:45 AM
  • Closing on: Wed 17/06/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £19,554 up to £22,462 per annum pro rata
  • DBS Check: No
  • Location: Leicestershire

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Support Team Leader (Waste and Business Development)

We are committed to providing excellent customer service for our front-line services. These include domestic household and commercial waste collection, the development of recycling services for residents, a garden waste subscription service, waste transfer from the operational site and the collection of data required for national statistical returns.

To help us achieve this, we wish to recruit a customer-focussed, self-motivated Team Leader to manage and develop the team that provides administrative support to deliver these functions.

With a passion for delivering high quality public services and previous supervisory experience, you will lead a small team to help meet the demands of this public priority service.

 Duties include:

  • Management of a small support team;
  • Maintenance and development of computerised support systems to process customer service requests and which support operational front-line service delivery;
  • Answering customer enquiries via telephone and e-mail that cannot be dealt with at the first point of contact by the Contact Centre in accordance with agreed service standards;
  • Close Liaison with the Council’s Customer Services Team to provide timely up to date information about services to relay to customers;
  • Liaison with other services and stakeholders within the Council to achieve the services objectives.

The role is located at our operational offices based at Jubilee Building in Flemming Road, Hinckley.