This Vacancy has closed.
Lead Service Improvement Manager
  • Employer: London Borough of Enfield
  • Reference: 6655
  • Published: Mon 12/10/2020, 2:00 AM
  • Closing on: Fri 23/10/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £38946 - £49818
  • DBS Check: Yes
  • Location: Civic Centre

Vacancy Location

More Information

Lead Service Improvement Manager

Job Details

BE BOLD, MAKE A DIFFERENCE, SHOW YOU CARE

Overview: This is a great opportunity to join a successful, high performing Team, in an ambitious Council that is always striving to move forward. Our Digital Services Team are changing in the way we deliver our service and are reflecting the new ways of working with the use of Digital, Data and Technology.

We are looking for a motivated and creative Lead Service Improvement Manager that wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents and businesses.

The Role:

The Lead Service Improvement Manager will report to the Director of Digital Services and is responsible for Leading, managing and motivating the team to deliver high performance and assist in the Council becoming and staying a high performing organisation.

With exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value and to provide the best Service to our citizens.

Key Accountabilities:

The successful applicant will be expected to:

  • Liaise directly with all business services and develop influential improvements, to guarantee that the business outcomes and the strategic direction of their services are reflected in DS’s objectives that the business areas and that they adhere wherever possible to Enterprise Architecture and Security frameworks

  • Act as the main escalation point and communication channel to/from all other DS teams to the Council, councillors, officers, the public, suppliers, customers and partners in the case of major service incidents.

  • Manage the co-ordination and collation of all business priorities and always presents these to the DS service to ensure that the council’s current and planned business needs are fully communicated to and understood by DS.

About you: We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation, and has excellent communication skills, Ideally, you would hold experience of ICT Training in a multi-functional / large organisation but not essential.

Why it's great to work for Enfield Council

  • You can build a credible career whilst delivering value to the community and helping those in need.
  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

Our culture: We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.



Closing and Interview Dates

Closing Date - Midnight on 23rd October 2020

We reserve the right to close vacancies before the specified closing date, should a large number of applications be received. Please apply early to avoid disappointment.



Additional Information

To apply please click on the apply button below

This role requires that you upload 2 documents.

• A supporting statement addressing how you meet the requirements of the job description and person specification.

• Your CV.

Your supporting statement should be around 2 pages in A4 format.

If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Consultant on 0208 132 1024 or claire.turner@enfield.gov.uk

No agencies please