This Vacancy has closed.
Custody Advice, Support & Guidance Worker – Offender Services
  • Employer: Shelter
  • Reference: SHEL/20/136232
  • Published: Thu 22/10/2020, 15:40 PM
  • Closing on: Thu 19/11/2020, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 39 hours per week
  • Salary: £23,472 pa + excellent benefits Fixed term until June 2021 with the possibility of being made permanent
  • DBS Check: Enhanced
  • Location: HMP Lancaster Farms, Lancaster, Lancashire

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Custody Advice, Support & Guidance Worker – Offender Services

Fixed term until June 2021 with the possibility of being made permanent

HMP Lancaster Farms, Lancaster

Closing date: 5 November 2020 at 11.30pm

Are you someone who thrives in a fast-paced, challenging environment and won’t be fazed in a custodial/prison setting? Join us as an Advice, Support & Guidance Worker and you could be instrumental in turning around often chaotic lives.

This is an exciting time to join our custody based team to deliver our Enhanced Through The Gate service which launched in April 2019. Building on our established through the gate offering, we are working closely with offenders and other agencies to provide a holistic approach that delivers positive outcomes for people leaving custody, ensuring they have ongoing support in the community to help them reach their full potential.

About the role
You will play a critical role as part of a team working to rehabilitate prisoners and break the cycle of reoffending. This will see you identifying suitable accommodation and helping offenders to secure it, advising on mortgage/rent arrears, addressing debt issues and helping clients to access any benefits they may be entitled to. Co-ordinating referrals to other agencies to deliver additional pathways is also a key part of the role.

About you
A prison environment is unique and not everyone is suited to working within it. You’ll need to be resilient, calm and have the stamina to deal with often challenging and volatile situations. You’ll enjoy working in a fast-paced, high churn environment and be creative when it comes to problem solving.

You’ll need considerable experience of housing and debt advice and an understanding of the main issues affecting offenders and homelessness. Experience of providing advocacy on behalf of clients to other agencies and authorities is important too, as is a proactive, client-focused and collaborative approach, great relationship building skills, respect for others' opinions and the ability to deal effectively with change. You’ll need to be able to use MS office applications and experience using case management systems is desirable.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.