This Vacancy has closed.
Welfare and Debt Officer
  • Employer: Croydon Churches Housing Association
  • Reference: 390
  • Published: Mon 16/11/2020, 12:00 PM
  • Closing on: Mon 30/11/2020, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: Annual salary £33,043.11 + benefits
  • DBS Check: Yes
  • Location: Croydon

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Welfare and Debt Officer

Welfare and Debt Officer

Annual salary £33,043.11 + benefits

Closing Date: 30th November 12pm

(this advert may close earlier giving 2 days’ notice if we receive a high volume of applicants, therefore please keep an eye on the closing date on our website)            

We are seeking a Welfare and Debt Advice Officer to join our Income Collection Team and deliver our welfare and debt advice services in the boroughs of Croydon, Bromley and Sutton. 

The role comes with responsibility for providing specialist advice on welfare benefits and debt as well as information and casework management to the tenants of CCHA. You will liaise closely with key agencies such as housing benefit and the DWP to secure the best outcome for our tenants.

Provide budgeting, income maximisation, banking and fuel poverty & debt advice to enable customers to successfully maintain their tenancy.  Also assisting with tenancy sustainment for Starter Tenancies.  Assess new and potential residents prior to sign up for affordability for lettings and allocations and prevention of evictions. Management of admin, diary, debt advice, working with creditors, strategies for non-priority debts

You will have excellent knowledge in all aspects of welfare reform experience of dealing with Universal Credit, under-occupation and benefit cap. You will work with the Income Team to minimise current debt and contribute to maintaining our income collection targets.

This is an excellent opportunity to help improve peoples’ independence, financial quality of life and general wellbeing by ensuring they are maximising their income.

Full driving licence and standard DBS preferable

Please review the documents attached to this advert for full guidance on the application process.


CCHA’s Vision and Mission Statement:


“Delivering on our promises”.  “


“We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community”.


Our competitive benefits package includes:

  • 25 days holiday rising to 30 days
  • Matching pension contributions, up to 10%
  • Private Health Scheme
  • Simply Health cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday

Interviews: Thurs 10th and Friday 11th December 2020

To apply:

To visit our website: