This role sits within the Financial Assessment & Income Collections service, which is part of the Adult Social Care directorate. You will play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face.
The role will ensure that residents are financially assessed promptly in accordance with legislation and policy, maximising income by way of support with welfare benefit claims and supporting people to make payment of care charges when due. The post holder will promote the use of online tools, enabling residents to self-serve and engage with the council digitally where possible.
We are looking for someone with knowledge of the charging principles for social care services and ideally an understanding of local authority debt recovery procedures.
This role is critical to ensuring all residents have access to information on paying for care in advance of service provision and that all care charges due are collected in accordance with council policies and debt recovery procedures.
You will also play a lead role in identifying potential opportunities for the council to secure debt by way of entering deferred payment agreements with residents. You will be responsible for receiving and resolving queries referred from first line support and liaise with internal and external customers within set guidelines and parameters to ensure the smooth operation of the process.
We will expect you to maintain and develop a high level of customer service by contributing to improvements and changes to systems and processes. Working under the supervision, direction and guidance of the line manager, the applicant needs to have a 'can do' attitude, be self-motivated, flexible and focused. A working knowledge of SAP and the council’s charging database ContrOCC would be advantageous.
We look forward to receiving your application along with your CV and personal statement.
For more information please find attached to the bottom of this advert a full job profile.
This service is co-located with Adult Social Care and finance staff in various settings across the county. Your preferred location can be discussed at interview and we actively encourage agile and smarter working.
For an informal discussion please contact Natalie Gaynor-Turner (Assessment & Income Manager) on 07812 105807 or by e-mail at email@example.com.
We look forward to receiving your application which should include your personal statement and CV.
This job advert closes at 23:59 on Tuesday 24th November 2020.
Interviews will take place on Tuesday 1st December 2020.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under-represented groups.
A standard DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.
Please do not apply if you have been unsuccessful at interview stage previously for this role for any team across Adult Social Care in Surrey County Council as your application will not be considered for 3 months from your interview date.
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