This Vacancy has closed.
Contact Tracing Call Handler (6 month fixed term)
  • Employer: North East Lincolnshire Council
  • Reference: P152
  • Published: Thu 12/11/2020, 12:10 PM
  • Closing on: Mon 23/11/2020, 12:00 PM
  • Working Pattern: Full Time, Part Time
  • Hours: 37 hours
  • Salary: £20,493
  • DBS Check: No
  • Location: North East Lincolnshire, NE Lincolnshire

Vacancy Location

More Information

Contact Tracing Call Handler (6 month fixed term)

Do you have the passion to make a difference...

...then why not become part of our team?

We firmly believe that that North East Lincolnshire Council is a great place to work.

We are a small, friendly Council and we are proud to employ over 1,600 people. Our dedicated staff group provide an extensive range of services to over 159,000 local residents. Visit our website and click on the Browse Services tab to see more.

We believe that our people have the opportunity to make a difference by working to a set of common values which enable positive change to take place within our organisation and the community which it serves. 

Discover NEL

A small county with a lot going on. We are proud to boast that North East Lincolnshire contains not only Grimsby and Immingham, the largest port complex in the Country but also the award-winning resort of Cleethorpes. The area is also a key location for renewable energy.

We would like to encourage all applicants to Discover NEL at 

What we Offer at NELC

We offer a friendly working environment, salaries subject to national negotiation, a career average pension scheme, flexible working to name a few. Please click the link to our brochure to see more – link here. 

The Role

This is a vital role in supporting the community of North East Lincolnshire to prevent the spread of the COVID-19 virus. The role will focus on contacting members of the public who have had a positive Covid-19 test result and identifying others who they have been in contact with. These contacts will then also be provided with the latest health protection advice including self-isolation timescales and guidance. 

Qualifications required and a longer description of the role can be found in the role profile

How You Can Make a Difference

Building rapport is essential in this role as you will be advising members of the public to stay home and follow the guidelines in order to prevent spread of the virus, protect their health and the health of others around them. To do this effectively you will need to be a strong communicator with excellent interpersonal skills.

To be successful in this role you will:

  • Have experience of delivering a high-performance customer focussed service
  • Have excellent ICT skills to directly input data accurately whilst holding a telephone conversation
  • Be able to demonstrate building excellent relationships with members of the public
  • Show empathy and be able to build rapport
  • Understand the importance of Confidentiality and GDPR

You will be required to work from home and will be provided with equipment, training and support you need to enable you to carry out this role. You will need Wi-Fi, and access to a suitable place to hold confidential telephone conversations. 

All applicants are advised to carefully read the information provided in the Role Profile and Employee Specification and provide clear evidence to support their application paying attention to these documents.

If you require an informal discussion about the role please contact [Kelly Royston}, 07464 657827