This Vacancy has closed.
Customer Service Advisor
  • Employer: Tunbridge Wells Borough Council
  • Reference: HRCSC/20/137676
  • Published: Fri 13/11/2020, 14:30 PM
  • Closing on: Mon 23/11/2020, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £21,233 per annum
  • DBS Check: No
  • Location: Gateway, Kent

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Customer Service Advisor

If you want to be part of a high performing Customer Service team then read on. 


We are seeking an individual to deliver the very best customer service to our residents across a range of services and contact channels, including over the phone, email and face to face 

Initially working from home, the role will respond to all customer enquiries, assess customer needs and resolve issues as far as possible on the initial contact.  You will need to exercise judgement as to when an enquiry needs to be referred to a specialist support team or partnering organisation.  You will be using a number of different systems to access information and accurately record data.

You must be resilient, confident and self motivated to be a success in this role.  The ability to build quick, diplomatic, professional and trusted rapport with the customer is essential, as well as experience of working in a Customer Service role.

To apply for this position please complete the online application form.  For a detailed list of responsibilities and person criteria see the Job Description and Person Specification.  For an informal discussion regarding this role, please contact Lesley Wickens, Contact Centre Team Leader on 01892 554479.

Additional benefits for this post include 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service), membership of the Local Government Pension Scheme as well as invaluable training opportunities for continuing professional development.

Our competency framework describes what's expected from our employees in terms of attitudes and behaviours. To view our core competencies, click here.

Successful candidates will be invited to attend a virtual interview and skills assessment. 

Interview dates: Thursday and Friday, 26 and 27 November 2020