This Vacancy has closed.
Contact Centre Advisor H083
  • Employer: Charnwood Borough Council
  • Reference: CBC/20/137859
  • Published: Wed 18/11/2020, 8:00 AM
  • Closing on: Mon 07/12/2020, 23:57 PM
  • Working Pattern: Part Time
  • Hours: VARIOUS hours per week
  • Salary: Scale C (SCP 8 - 12) £20,493 - £22,183 pro-rata
  • DBS Check: No
  • Location: Leicestershire

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Contact Centre Advisor H083

Three posts, Fixed Term contract to 31/3/2022

 Vacancy 1 – 21 hours per week          

Monday 9 am – 5 pm (1 hour lunch)                         

Tuesday 8.30 am – 4.30 pm (1 hour lunch)              

Friday 9 am – 5pm (1 hour lunch)                             


Vacancy 2 – 29.5 hours per week

Monday 8.30 am – 5 pm (30 mins lunch)

Tuesday 11.30 am - 5 pm

Thursday 8.30am - 5 pm (30 mins lunch)

Friday 8:30 am – 5 pm (30 mins lunch)


Vacancy 3 - 28 hours per week

Monday 8.30 am – 5 pm (30 mins lunch)

Tuesday 8.30 am – 2.30 pm

Thursday 8.30 am - 5 pm (30 mins lunch)

Friday 10 am – 4 pm


We are looking for enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners.


You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy.


You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.


Experience of working in front-line council services would be an advantage but is not essential as full training will be provided. The initial 4-week, full-time training programme will be largely office-based, but otherwise you will be mostly working from home until such time as the covid risk levels reduce, so will need to have a good wi-fi connection and a suitable quiet and private area to work from. Use of a spare room would be ideal but not essential.


You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be.


For further information please email


To apply please visit  


When completing your application please specify which vacancy / shift pattern you prefer, or alternatively state if no preference.


Interviews: 21st and 22nd December – Interviews will be held remotely using Microsoft Teams


Previous applicants need not apply. No CV’s and no agencies please.