This Vacancy has closed.
Contact Centre Advisor H083
  • Employer: Charnwood Borough Council
  • Reference: CBC/20/137859
  • Published: Wed 18/11/2020, 8:00 AM
  • Closing on: Mon 07/12/2020, 23:57 PM
  • Working Pattern: Part Time
  • Hours: VARIOUS hours per week
  • Salary: Scale C (SCP 8 - 12) £20,493 - £22,183 pro-rata
  • DBS Check: No
  • Location: Leicestershire

Vacancy Location

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More about this employer

Contact Centre Advisor H083

Three posts, Fixed Term contract to 31/3/2022

 Vacancy 1 – 21 hours per week          

Monday 9 am – 5 pm (1 hour lunch)                         

Tuesday 8.30 am – 4.30 pm (1 hour lunch)              

Friday 9 am – 5pm (1 hour lunch)                             

 

Vacancy 2 – 29.5 hours per week

Monday 8.30 am – 5 pm (30 mins lunch)

Tuesday 11.30 am - 5 pm

Thursday 8.30am - 5 pm (30 mins lunch)

Friday 8:30 am – 5 pm (30 mins lunch)

                                                                       

Vacancy 3 - 28 hours per week

Monday 8.30 am – 5 pm (30 mins lunch)

Tuesday 8.30 am – 2.30 pm

Thursday 8.30 am - 5 pm (30 mins lunch)

Friday 10 am – 4 pm

                                                                                   

We are looking for enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners.

 

You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy.

 

You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.

 

Experience of working in front-line council services would be an advantage but is not essential as full training will be provided. The initial 4-week, full-time training programme will be largely office-based, but otherwise you will be mostly working from home until such time as the covid risk levels reduce, so will need to have a good wi-fi connection and a suitable quiet and private area to work from. Use of a spare room would be ideal but not essential.

 

You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be.

 

For further information please email contactcentre.teamleaders@charnwood.gov.uk

 

To apply please visit www.charnwood.gov.uk/jobs  

 

When completing your application please specify which vacancy / shift pattern you prefer, or alternatively state if no preference.

 

Interviews: 21st and 22nd December – Interviews will be held remotely using Microsoft Teams

 

Previous applicants need not apply. No CV’s and no agencies please.