This Vacancy has closed.
Assistant Director, Customer & Insight
  • Employer: Wokingham Borough Council
  • Reference: 711860
  • Published: Thu 03/12/2020, 14:40 PM
  • Closing on: Fri 08/01/2021, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, There will be a considerable requirement to work outside the normal office hours and the salary for the post reflects this situation
  • Salary: Grade SM3 £71,852 to £79,337 per annum
  • DBS Check: No
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

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Assistant Director, Customer & Insight

A relentless ambition to always improve

With great schools, up-to-date facilities and a fantastic location, Wokingham’s proud to offer an exceptional quality of life. To ensure that our vision and strategy for the borough is achieved we have set the bar high, putting it simply, we want our customers, both internal and external, to love us.

This is a new and exciting role to design, shape and deliver the Customer Experience Strategy for Wokingham Borough Council. The role will require leading cross functional engagement across the Council to drive the execution of the organisations overall customer experience goals. Our strategy and direction will be informed by you and your department’s development, analysis and interpretation of insights, developing breakthrough ideas, innovative programs and executional excellence which will turn our vision into reality.

You will bring customer journey management (CX) experience from concept to adoption, with an understanding of front-end and back-end development and design, and a data driven approach.  Critically, you need to be able to use this early insight to successfully influence key stakeholders within the Council in order to implement the necessary changes to achieve that end goal.

If you would like an informal conversation with the Director prior to applying, please email with your contact details.

Agency CV’s not accepted.

Closing Date: 8th January 2021

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer