This Vacancy has closed.
Resident Involvement Co-ordinator
  • Employer: London Borough of Newham.
  • Reference: NEW/21/140761
  • Published: Mon 11/01/2021, 10:35 AM
  • Closing on: Fri 22/01/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £37,722 - £40,869
  • DBS Check: No
  • Location: Stratford, Newham

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Resident Involvement Co-ordinator

Are you looking for an exciting challenge?

Do you enjoy working closely with residents and supporting them to realise change?

Do you have a proven track record in resident involvement/engagement?


About the job

This is a really exciting time to join our newly created Resident Involvement and Participation Team as it looks to establish new engagement activities with residents, ensuring they have genuine and meaningful involvement in shaping services related to their homes and neighbourhoods.

Our Resident Involvement Co-ordinators will act as a key point of contact for residents, connect with, listen to and gather their views, and feed these back into the delivery of resident involvement services, in line with our Resident Involvement Strategy.

Supported by the Head of Resident Involvement and Participation, you will implement, facilitate, develop and maintain initiatives that enable residents to provide their views, to participate in scrutiny activities and performance monitoring, and to exert meaningful influence on our decision-making processes, at whatever level they feel comfortable with. You will provide expert advice and support in terms of resident involvement every step of the way, not only to our residents but also to the wider organisation.

About you

This opportunity will suit a well organised self-starter who has previous experience in a resident involvement/engagement role, preferably in a social housing setting.

You will be driven and will thrive on achieving results in a fast paced environment.

You will be a strong communicator with excellent interpersonal skills, and will be able to support and influence residents and colleagues to achieve a shared vision. Comfortable working with a wide range of stakeholders (including residents, colleagues, members and external partners), you will have a high degree of confidence and the ability to make firm, rational and sound decisions.

Our Resident Involvement Co-ordinators will need to work flexibly and will be required to work some evenings and weekends, and occasional public holidays, in order to meet service requirements.

To be Successful in this role you will have:

Extensive, successful experience of delivering resident involvement initiatives with positive outcomes.

A track record of demonstrating a personal commitment to quality and cost effective public services, informed by customer and community involvement.

In-depth knowledge of relevant legislation, regulatory requirements and best practice relating to resident involvement/engagement.

Thorough knowledge of resident engagement tools, techniques and approaches.

Sound knowledge of the housing environment in the public, private rented or voluntary sector.

For more information regarding the role, please click on this link for Job Description:

The closing date for applications is Friday 22nd January 2021