Tenancy Management Officer
  • Employer: Croydon Churches Housing Association
  • Reference: TMO-391
  • Published: Tue 12/01/2021, 13:00 PM
  • Closing on: Mon 25/01/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: 32,337.17 + benefits
  • DBS Check: Yes
  • Location: Croydon

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More Information

Tenancy Management Officer

Annual salary £32,337.17 + benefits

Closing Date: 25 January 2021, 12pm

(This advert may close earlier giving 2 days’ notice if we receive a high volume of applicants, therefore please keep an eye on the closing date on our website.)                


Who are we?
ccha are a small local housing association based in central Croydon. We have around 40 employees so the organisation prides itself on having a small, family feel. Despite this we are constantly responding to change and things can be fast paced which makes it a vibrant and enjoyable environment. We have a hard working group of staff and require a bright and motivated Tenancy Management Officer to join us.

Who are we looking for?

We are looking for an experienced and enthusiastic housing officer to join our team. You would be delivering all the tenancy and neighbourhood management services for a patch of around 500 properties and carrying out estate inspections, fire compliance checks, dealing with tenant queries and issues and working with the team and other colleagues to ensure that we deliver an excellent service to our residents. The ideal candidate should have experience of dealing with complex anti-social behaviour cases and working using a multi-agency approach. As we are mainly home working due to COVID, the successful candidate will to be able to work autonomously but will have good communication skills to ensure the manager is kept up to date on tasks and important issues, and that colleagues feel informed on areas they need to be. Proficiency in using Cx housing management system would be beneficial.

We welcome applications with experience and/or qualifications in social housing.

What can we offer?
You will be part of a close-knit team of 7, working alongside an existing Tenancy Management Officer, Administrator and colleagues who cover income, benefit and debt advice. ccha is keen to develop talent and there is scope within the role to help shape services and gain greater knowledge in housing specialisms.


Full driving licence and standard DBS required.

Please review the documents attached to this advert for full guidance on the application process.


ccha’s Vision and Mission Statement:

“Delivering on our promises.”

“We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community.”


Our competitive benefits package includes:

  • 25 days holiday rising to 30 days
  • Matching pension contributions, up to 10%
  • Private Health Scheme
  • Simply Health cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday


Interviews: 3-4 February 2021

To apply visit: https://jobs.ccha.biz

To visit our website: www.ccha.biz


If you have any questions about the role please contact Julia Minney, Operations Manager on 07880 440589



How to Apply

Please apply online via the link provided.


Please note, we do not accept CVs submitted without a fully completed online application form.

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