Service Desk Incident Support
  • Employer: Optivo
  • Reference: 575824
  • Published: Tue 12/01/2021, 15:04 PM
  • Closing on: Wed 27/01/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £23,549 per annum
  • DBS Check: No
  • Location: Sittingbourne, Kent

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Service Desk Incident Support

We’re looking for enthusiasm, a can-do attitude and the willingness to learn and provide great Customer Service.

As a member of the Service Desk Incident Support team you’ll act as the first contact support for our customers via phone, email and web chat, you’ll be required to log, diagnose, escalate and resolve tickets within the SLA. As well as having excellent communication skills, you will need to be confident on prioritization and self-initiative.

You’ll need to travel to sites across Kent, London, Sussex and Midlands for Site Visits on occasions. A company vehicle will be provided.

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