Customer Service and Business Support Manager PO6
  • Employer: London Borough Of Waltham Forest
  • Reference: RS/21/141455
  • Published: Fri 28/05/2021, 7:20 AM
  • Closing on: Fri 25/06/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £45,834 - £48,819
  • DBS Check: No
  • Location: Waltham Forest

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More about this employer

Customer Service and Business Support Manager PO6

Are you a leader? Someone who can help drive performance in an environment of complex services and teams to deliver outstanding support to customers? 

We are looking for team managers who will strategically manage and develop a professional service area ensuring the delivery of the service meets all Council, professional and legislative requirements.

This is a varied role, vital to an expanding and changing business at an exciting time.  You will be responsible for ensuring your service areas deliver the best possible service to our internal and external customers. You will be a role model and mentor to your team, and support their growth and development.

Reporting to the Head of Service, to succeed in this role, you will be constantly curious and willing to show courage in implementing changes that will improve our services.  You will help drive transformation, modernisation, digitisation, efficiency and a commercial approach across your areas.  You will engender a customer first approach, placing customer experience at the heart of everything you do and ensuring the Council can deliver for the future.

The areas of operational responsibility could include:

  • Libraries and face to face customer service including Registrars
  • Customer service including 24-hour call handling and channel shift
  • Business Support covering support to a range of services across the organisation
  • Executive and Councillor Support and Weddings, Meetings and Events services
  • Quality assurance and system and service development

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

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