This Vacancy has closed.
Welfare Benefit Advisers (Care and Support)
  • Employer: Hertfordshire County Council
  • Reference: ACS/21/142486
  • Published: Thu 01/04/2021, 14:03 PM
  • Closing on: Mon 19/04/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £32,234 to £34,728
  • DBS Check: Yes
  • Location: Stevenage , Hertfordshire

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More about this employer

Welfare Benefit Advisers (Care and Support)

Job Title: Welfare Benefits Adviser
Location: Stevenage
Salary Range: (H9) £32,234 to £34,728 per annum
Hours: 37 hours per per week
Contract: 12 months fixed term contract (with possible extension)

Job Duties:

Hertfordshire County Council‘s Money Advice Unit provides advice, information and training on welfare benefits. We are looking for a highly motivated and experienced Welfare Benefits Adviser to join our Care and Support Benefits Advice team, providing casework, advocacy and appeals representation as required.

You will need an excellent and up-to-date knowledge of welfare benefits, especially as it relates to carers and disabled people, a proven ability to provide comprehensive benefit checks and representation to set deadlines and handle a high-volume caseload.  The post holder will have good knowledge and understanding of the social security legal framework and an ability to represent clients to at least Tribunal level.

We are strongly committed to promoting diversity and inclusion, both in our workforce and in our service. Experience and knowledge of working with BAME or disadvantaged groups is desirable.

Although based in Stevenage, due to social distancing guidelines you will be able to primarily work from home, and the organisation is working towards this being a feature post-pandemic. The service is to be delivered mainly by phone, e-mail and when social distancing rules relax, in-person as necessary.  An ability to deliver training and talks, in person or on-line, would be an advantage. You will be joining an experienced and supportive team, providing information, advice, representation and training.

You will be required on occasion to undertake travel countywide.

Closing Date: 19th April 2021
Interview Date: 29th and 30th April 2021

For an informal discussion about this role, please ask to speak to Gary Vaux or a Juliette Veal on 01438 843456.

Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes


Additional Information

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Diversity: We are an inclusive employer and value a diverse workforce

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role and a DVLA check will be required on appointment.

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Application Information

Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.