This Vacancy has closed.
Tenancy Officer SO2
  • Employer: London Borough Of Waltham Forest
  • Reference: RS/21/143249
  • Published: Fri 05/02/2021, 10:45 AM
  • Closing on: Fri 26/02/2021, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £32,430 - £34,794
  • DBS Check: Enhanced
  • Location: 21 Thorne Close, Leytonstone, 2D Fulbourne Road, Waltham Forest

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Tenancy Officer SO2

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy, and opportunity, Waltham Forest is a place people want to live, raise a family, start a business, and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient, and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!


Public Service Strategy 

Housing Futures: A Decent Home for All 

We are looking for a Tenancy Officer to join our Tenancy Management Team.  The successful candidate will be responsible for building strong relationships with our residents and delivering a full range of support to ensure the tenancy is sustainable and as well as enforcing breaches of tenancy.  You will be the lead officer for managing complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution. You will have good knowledge of housing legislation, policy, and practice and be an excellent communicator in ensuring our residents understand the terms and conditions of their tenancy agreement.