This Vacancy has closed.
Technical Support Officer - Traffic Management
  • Employer: Medway Council
  • Reference: BSD/21/143637
  • Published: Thu 18/02/2021, 11:10 AM
  • Closing on: Fri 26/02/2021, 11:12 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, The TOR will be operated from 7.00 to 18.00 Monday to Friday and the successful applicant will be required to work flexibly within these hours. However this role will mainly be 10:00-18:00
  • Salary: £10.20 per hour
  • DBS Check: Yes
  • Location: Gun Wharf & Medway Areas, Kent

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Technical Support Officer - Traffic Management

As a Highway Authority, Medway Council has a statutory responsibility to manage their highway network in an effective manner, to control and reduce congestion, and provide a high-level of safe and reliable journeys to the road user.

The Traffic Management Team within the Council’s Integrated Transport Service take an active role in the implementation of the Council’s Local Transport Plan whilst also delivering the statutory responsibility for network management. The Team actively support the development, implementation, improvement and operations of the highway network by minimising disruptions, ensuring availability, and maintaining reliability within available resources.

This temporary role will support the Traffic management Team in the delivery of these responsibilities by undertaking the day-to-day functions of the Council’s Traffic Operations Room (TOR). These duties include but are not limited to monitoring traffic flows using the CCTV network and other computer based traffic monitoring systems, managing and responding appropriately to traffic and  incidents on the network utilising the vehicle messaging system and other media tools, ensuring the systems in the ToR are operational and functioning.

Be responsible for the administration of various data base’s associated with the role such as Traffic Regulation Orders.


·       Support the Traffic Management team manage wide-ranging customer and stakeholder enquiries, requests for information, negotiations and disputes. Stakeholders can comprise internal and external (utility company) staff and managers.

·       Assist in the administration processes for the reconciliation and collection of any monies from fees and charges arising from Traffic Regulation Order processes – assisting the Councils finance administration – associated with the administration of said procedures.

·       Operation of the TOR, including TOR start-up and shut-down processes, dependent on shift pattern, and reporting any faults or problems with TOR equipment to the relevant contractor and manager. (Training will be given)

·       To monitor CCTV and other TOR telemetry systems to enable early identification of problems on the highway network and to respond appropriately, including reporting immediately to all appropriate parties any developing congestion problems, accidents or other incidents that could cause delay on the network, and monitoring incidents to provide ongoing updates.

(Training will be given)

·       To proactively monitor all TOR systems, ensuring the accurate and timely recording of data, where required , and to respond appropriately including initiating the display of messages on signs in accordance with planned strategies or unplanned incidents.  (Training will be given)

·       To report immediately to all appropriate parties any developing congestion problems, accidents.

·       To liaise with other Authority control rooms, Police and emergency services, colleagues, and press/media to inform or respond to incidents on the highway.

·       To support the operation of the Streetworks Permit Scheme by monitoring via CCTV any highway works or infringements being carried out and informing the appropriate staff member of any scheme contraventions identified.

·       The TOR will be operated from 7.00 to 18.00 Monday to Friday and the successful applicant will be required to work flexibly within these hours. However this role will mainly be 10:00-18:00

·       To undertake such other duties, training and/ or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this post.





·         Good level of general education, literate in English and Maths.



·         ability to use and interpret spread sheets

·         Desirable some financial admin experience



·         Excellent ICT skills with the ability to demonstrate the application of these within a work context.

·         Demonstrable ability to analyse and interpret complex information and situations. Ability to develop solutions to traffic incident management and admin matters

·         Demonstrable ability to use well developed communication skills to present complex/sensitive information in an understandable way, to a range of audiences.

·         Demonstrable ability to work independently within defined procedures, and work outside of procedures, making decisions without referring to a supervisor/ line manager, where necessary. (2% weighting)

·         Demonstrable ability to co-ordinate and / or train other employees where required

·         Demonstrable ability to handle and process small amounts of cash/documentation accurately (i.e. up to £1000 per day) Or Demonstrable experience of being accountable for small expenditures of up to £1000 from an agreed budget or income, with supervision

·         Demonstrates the ability to either:

i. deal with high levels of work-related pressure, for example from deadlines, interruptions or conflicting demands, or

ii. the equivalent of periods of hours at a time (e.g. a morning or afternoon) undertaking repeated manual calculations or other work with figures, or report writing or preparing for a presentation, or, (5% weighting)

iii. all or most of the working day spent on being alert to risks or checking of documents or equivalent. (3% weighting)