Case Manager (ASB/Tenancy)
  • Employer: London and Quadrant Housing Trust
  • Reference: LQ/21/143925
  • Published: Tue 23/02/2021, 15:13 PM
  • Closing on: Tue 09/03/2021, 15:13 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: starting from £29,873 per annum to £34,354 per annum plus £1,300 per annum Essential Car User Allowance
  • DBS Check: No
  • Location: Sidcup, Kent

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Case Manager (ASB/Tenancy)

Case Manager (ASB/Tenancy)

Contract Type: 12-month Fixed Term Contract

Based in our South Region – Sidcup (currently home working)

Competitive salary starting from £29,873 per annum to £34,354 per annum plus £1,300 per annum Essential Car User Allowance

Want to be a part of an exciting journey to transform customer service? We are looking for dynamic individuals to join our growing a team of industry leading housing professionals and we are looking for self-starters who have the capability & energy to deliver results.

 

As a Case Manager you will be responsible for managing a combination of mixed tenure property types delivering a responsive, efficient, high quality and customer focussed tenancy, lease and case management service. You will be managing queries and cases in relation to matters arising out of rights and obligations in a resident’s tenancy or lease. You will be working in partnership with residents and the Local Authority consulting with them on a wide range of issues including Anti-Social Behaviour, Safeguarding, Successions and Tenancy Fraud. You’ll use your positive and innovative approach to meet tough quality standards and drive constant improvement in customer service.

We are looking for resilient people with energy and capability: you don't necessarily need a background in housing to undertake this role.

You will be focused, professional and organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues, so experience in dispute resolution would be an advantage along with excellent interpersonal and written communication skills.

It is essential that you hold a current driving licence and have access to a car.

It is also desirable that you are CIH qualified.

What we can offer is a competitive salary, comprehensive staff benefits and sector leading training and development. This is a great opportunity to join a forward thinking private and social housing provider who lead the sector.

Our Vision: everyone should have a quality home they can afford

Our values:

  • People – we care about the happiness and wellbeing of our customers and employees
  • Passion – we approach everything with energy, drive, determination and enthusiasm
  • Inclusion – we draw strength from our differences and work collaboratively
  • Responsibility – we own problems and deliver effective, lasting solutions
  • Impact – we measure what we do by the difference we make

 

Closing date for completed applications:                    9th March 2021 - We have the right to close and interview early, so please apply early.

 

To be placed in:                                                                  Internal & External

 

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.


In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change

Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility

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