This Vacancy has closed.
Governance & Complaints Administrator
  • Employer: Women's Pioneer Housing
  • Reference: WPH/21/144534
  • Published: Wed 03/03/2021, 9:55 AM
  • Closing on: Tue 23/03/2021, 12:00 PM
  • Working Pattern: Part Time
  • Hours: 28 hours per week
  • Salary: £19,340 pa (FTE £24,175)
  • DBS Check: No
  • Location: Hammersmith & Fulham

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Governance & Complaints Administrator

Women’s Pioneer Housing has a rich history of housing women. In October 2020, we
celebrated 100 years of providing homes for women in London. Our vision is to make
a positive difference to women’s lives. Our mission is to provide homes and services
which offer a springboard to independent women to achieve their potential. Our
values, co-created with our staff and residents, reflect both our history and our future:
Positivity, Integrity, One team, Never forgetting the customer, Equality,
Empowerment and Responsibility.

Our team has embraced an exciting period of change and modernisation delivering
our patch-based working approach where frontline staff work as one team helping
each other to deliver services and support our residents’ independence and wellbeing.
The work of our front line staff is achieved with the support of the wider team working
with colleagues to provide a cohesive service, which puts residents at the heart of
everything we do.

As part of the ongoing transformation of our services, this role within our team
presents an exciting and rare opportunity to join a specialist organisation
championing women’s housing issues.

Reporting to the Governance & Performance Manager, we are looking to recruit a
Governance and Complaints Administrator to provide support to the Chief Executive
and the Executive team. Using your customer service experience, you will have an
excellent standard of communication enabling you to professionally engage at all
levels including with the Executive Team, our Board members and residents. You will
need to have exceptional organisational skills to coordinate and support in all aspects
of our strategic and operational meetings. Your attention to detail will enable you to
be an effective planner and track performance across the organisation. You will be
comfortable in the use of various IT systems, with a self-motivation to learn and
adapt accordingly. You must be comfortable reporting results at all levels interacting
with colleagues across the organisation demonstrating an ability to extract, scrutinise
and report data and information from our case management and project
management systems.

This role offers an excellent opportunity to work closely with our Chief Executive and
those with strategic responsibility. You will gain insight into corporate planning,
governance frameworks and project management offering exposure to many aspects
of our operational activity.

We believe in building on potential and expect everyone at Women’s Pioneer to be
eager to learn new skills and to help others. We are committed to providing
opportunities for learning to support you in your development and drive your own
work starting with a comprehensive induction programme and provided
membership with the Chartered Institute of Housing, the biggest network of
housing professionals.

We have re-evaluated how we work since the global pandemic; your work pattern may
take a blended approach between working from our head office and working from
home. We have a generous flexi – time working arrangement, 26 days annual leave
plus bank holidays (which will be calculated pro rata to a full time equivalent of 35hrs
per week) access to a discounted retail portal and a generous pension scheme.
This role is 28 hours per week, the successful candidate will be able to negotiate their
working pattern.

How to apply:

  • An up-to-date CV which shows your full career history – we recommend that this is no longer than two pages;
  • A supporting statement: this is a key document supporting your application and must detail why you are a good candidate for this post, how you fulfil the person specification and why you are interested in this role. Also indicate the role you are applying for. We recommend that this is no longer than two pages, please make sure you include examples and expand on your CV.
  • A completed Diversity Monitoring form.
  • Applications must be received by midday on Tuesday 23 March 2021

Interviews for this role will be held remotely via video conference call on Monday 29 March 2021