We are seeking a strong individual to bring excellent customer service and high standards of working practice to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations. You will lead from the front by carrying out enforcement duties, maintenance inspections as well as on-site supervision of the car park team.
You will support the Parking Services Manager in leading the Car Park Team to provide an efficient, safe and customer focused parking service. Training and support of the car park team is essential, ensuring all procedures are reviewed regularly and kept up to date will ensure the operation, management and maintenance of the car parks, their equipment and the software systems is effective.
You will provide information on all aspects of the car park service in regular reports to the Parking Services Manager and will be expected to provide information on car park related matters to the public throughout your role. You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations.
You will be self-confident, have excellent customer facing skills, be a strong leader, be practical and presentable. This can be a physically demanding role and you will need to be able to lift static weights within current health and safety guidelines, be able to work in dusty environments, in all extremes of weather and work from height. You will have a current driving licence to carry out mobile patrols and be willing to gain knowledge of parking legislation, equipment and enforcement.
Benefits include 24 days annual leave, Local Government Pension Scheme and free parking.
For an informal chat about the position please call Eugene Leal on 01276 707479.
Closing date: Sun 18th April 2021
Interview Date: Thu 29th and Fri 30th April 2021
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
NO AGENCY CALLS PLEASE