Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
Purpose of Role
Provide comprehensive Landlord Health and Safety administration and assurance across a diverse range of tenures, developments and contracts for Pinnacle Homes. You will be responsible for the effective monitoring, administration, performance reporting and assurance for Landlord Health and Safety including liaising with contract colleagues, Compliance contractors, residents and other key stakeholders.
•Meet all relevant performance indicator targets and statutory/regulatory requirements providing routine reports as required by internal and external stakeholders
•Develop effective relationships with residents, contractors and property/housing managers.
•Contribute to the implementation of new Compliance software and be an operational super user.
•Where necessary raise works orders for Compliance activity including remedial/follow on works for any of the contracts.
•Contemporaneously track and monitor the completion of Compliance activities and remedial works to ensure there is proactive and ‘live’ management preventing the expiry of certification, risk assessments and other relevant actions.
•Assist with accessing difficult to let homes by liaising with contract colleagues and if necessary contacting residents and contractors directly.
•Arrange, attend and record performance meetings with contractors.
•Assist in addressing the underperformance of contractors escalating issues immediately with contractors and relevant colleagues
•Assist with the mobilisation of new sites by setting up qualifying assets and the frequency of activities in performance management systems/data bases.
•Securely save all Compliance related evidence
•Support internal or external Compliance audits.
•Carryout other technical service administration as required.
•Excellent knowledge and experience of Landlord Health and Safety Compliance and current good practice
•Ability to work as part of a team
•Ethical, resilient and assertive behaviour to ensure homes and communal areas are safe for residents, contractors and staff
•Ability to manage contractor relationships and colleagues to ensure there are no blockages or delays resulting in non compliance
•Excellent communication skills (oral and written)
•Excellent IT skills (Word, Excel and use of management software)
•Excellent numeracy skills for KPI reporting
•Relevant qualification or at least 18 months in a similar Landlord Health and Safety role
Pinnacle Recruitment (Services) strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.