This Vacancy has closed.
Apprentice Customer Service Officer
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/672/12725
  • Published: Mon 29/03/2021, 0:00 AM
  • Closing on: Sun 18/04/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £12,656.11 Once completed first year National Minimum Wage for your age will apply (but no less than starting salary)
  • DBS Check: No
  • Location: BN3 3BQ

More Information

Apprentice Customer Service Officer

Job introduction

Brighton & Hove City Council’s Parking Services have three exciting opportunities for enthusiastic, self-motivated individuals to join our Customer Service or Blue Badge & Concessionary Travel Team whilst gaining a Level 2 Customer Service Practitioner apprenticeship qualification. The teams are responsible for issuing a large variety of parking permits, blue badges and concessionary travel passes.

The Customer Service Practitioner at level 2 is run by Chichester College Group who is responsible for supporting you with your learning and carrying out assessments. The course has core modules to complete and may have a number of optional units. Your work experience will be linked to the modules and units in your course. You will receive additional support from a nominated mentor, throughout the duration of the Apprenticeship.

Contact Details

Ricky Birring; Parking Services Customer Service Team Leader;

Ricky.Birring@brighton-hove.gov.uk

Sarah Williams; Blue Badge & Concessionary Travel Team Leader; Sarah Williams sarah.williams@brighton-hove.gov.uk

About the role

Apprentices will gain knowledge in all areas of the apprenticeship standard outlined below whilst gaining invaluable experience in the workplace in applying and putting this learning in practice.   You will build and develop relationships with colleagues, customers and other stakeholders, process and respond to queries effectively and work in a team to meet the requirements of the service.

Knowledge in

  • Knowing your customer
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

 

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

Apprentices without certificate evidence of level 2 English and Maths will need to achieve this level prior to completing training and you will be required to take an English and Maths assessment prior to a formal offer being made. 

For Level 2 - For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.    

Flexible working is supported where possible, local government salary-related pension offered, a childcare voucher scheme as well the benefits of gaining staff discounts around the City and through many of the UK’s largest retailers and accessing other services. As an Apprentice you are also eligible to gain an apprentice NUS card and can take advantage of the Catch the bus4work scheme and other bus travel discounts.

Deadline for Applications: Sunday 18th April 2021

Interviews:  week commencing 26th April 2021

Provisional Start Date: 7th June 2021

Please note, your application will be shared with the training provider and you may be required to have a further discussion/interview with the college before a formal offer is made.

The duration of the apprenticeship will be up to 18 months (NB. Your contract will end on successful completion of the apprenticeship)

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

In order to apply for an apprenticeship at Brighton & Hove City Council, you must have been ordinarily resident in the EEA for at least the previous three years on the first day of the apprenticeship or have some other residency eligibility status – See Annex A – apprenticeship Funding Rules. If you are resident through a visa, leave to remain or other means please confirm type and that any expiry date covers the duration of the apprenticeship once it is due to start.Those on a student visa may not be eligible. For further information regarding apprenticeship eligibility please visit: https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employers/annex-a-eligibility-criteria-who-we-fund

Company information

Within Transport services, staff who identify as BME are currently under-represented and we want to change this so that our workforce reflects the communities we serve.  We welcome applications from all sections of the community, but particularly encourage applications from these groups”