Customer Experience Improvement Officer M347
  • Employer: Charnwood Borough Council
  • Reference: CBC/21/147294
  • Published: Wed 07/04/2021, 9:31 AM
  • Closing on: Wed 21/04/2021, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: Grade SO2 (SCP 26 - 28) £30,451 - £32,234
  • DBS Check: No
  • Location: Leicestershire

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Customer Experience Improvement Officer M347

Charnwood is an attractive place to live and work, situated conveniently between the cities of Leicester, Nottingham and Derby, with excellent transport links.  The Council's offices are based in the university town of Loughborough. 

This is an exciting opportunity to join our Customer Experience Team. The Team will be at the heart of the Council’s new Transformation Programme. Working with all service areas to look at new and innovative ways to deliver efficient and effective services to our customers through the use of technology. You will utilise customer feedback, along with research and analysis of a wide range of information to make informed recommendations for improvement, contributing significantly to the Council’s digital ambitions. 

The successful applicant will have a passion for delivering high quality, efficient customer services through creativity and innovation.  You will have experience in process mapping and redesign, utilising technology to deliver savings and improved customer experience. You will work well with others, easily able to form positive working relationships with colleagues and key stakeholders. 

Benefits include access to the Local Government Pension Scheme and an Agile Working Policy (including working from both home and onsite, with flexible working hours). 

For an informal discussion, please contact Karey Barnshaw (Head of Customer Experience) on or 01509 634923. 

No CV's or agencies please. 

Closing date:                         21 April 2021

Potential Interview date:     w/c 3 May 2021

How to Apply

Please apply online via the link provided.


Please note, we do not accept CV’s.

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