HOUSING, HEALTH AND WELLBEING – RESPONSIVE REPAIRS
Salary NS8: £24,491 rising to £25,991 per annum
37 hours per week
Newark and Sherwood has a lot to be proud of; a captivating history, beautiful countryside, characterful market towns, world renowned businesses and an enviable location at the crossroads of the country’s transportation network. As a small district council with a large land footprint we are responsible for over 5,500 council houses and associated community venues.
Newark and Sherwood District Council is passionate about providing high quality, customer focused housing services to local people, putting tenants’ needs at the heart of everything, enabling local tenants, leaseholders and residents to live in a Cleaner, Safer, Greener environment.
An exciting opportunity has arisen within the Housing Maintenance Team for a Works Planner.
As a Works Planner your key responsibilities will be to ensure the smooth running of our operatives diaries and dealing with urgent works as they arise. You will need the ability to prioritise, be self-motivated and able to work accurately in a fast paced environment.
You will be planning repairs using our dynamic scheduling system and selecting the relevant trades with the right skill set. You will be organising complex repairs, tracking and monitoring all jobs to completion.
You will be required to use our Housing and Scheduling system ensuring all relevant records and data are up to date.
You will communicate directly with tenants, operatives and contractors and work with the Works Planning Supervisor and Responsive Repairs Supervisor to achieve the service areas key performance indicators and customer satisfaction.
There will be occasions where you will have to manage customer service complaints from tenant dissatisfaction and you will be required to resolve these complaints to a satisfactory resolution.
For an informal chat about the role please contact Clare Johnson Cooper, Works Planning Supervisor on 01636 655453. For application forms, please visit our website www.newark-sherwooddc.gov.uk/jobs where you can complete your application online, however, you may request an application pack by e-mailing the HR Team via: firstname.lastname@example.org.
Closing Date – 5pm, Wednesday 14 April 2021
Interviews will be held via MS Teams on Friday 23 April 2021
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.