Are you a creative thinker who can deliver innovative and realistic solutions for customers who are threatened with homelessness? Do you possess excellent communication and organisational skills? Would you relish the opportunity to use your own initiative whilst working at pace in a supportive environment? If so, then working in our Housing Service, with the main aim of helping to prevent and relieve homelessness and provide alternative housing solutions, is for you.
We are looking for an experienced Homelessness Prevention and Relief Officer with at least 2 years' experience of working in a Homelessness Prevention / Housing Operations service. With exceptional skills to make enquiries and homelessness decisions, you will apply your working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and other legislation to prevent and relieve homelessness.
You will be supporting customers to find solutions for their housing issues and will do this by providing robust housing advice and support, liaising with private or social landlords and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved.
A strong commitment to providing ongoing exceptional customer service is an essential requirement of this role.
If you meet the above criteria, are organised and flexible with an innovative approach to your work we would welcome your application for this post.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
West Berkshire Council offer excellent employment benefits such as flexible working, access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of local discounts and much more. You will also be entitled to a generous annual leave entitlement of 28 days per annum rising to a maximum of 33 days.
This is a fixed term contract until 18th April 2022 - Backfill for secondment.
For an informal discussion about this exciting opportunity, please contact Tamara Hemmings on 01635 519316.