This Vacancy has closed.
Emergency Control Room Officer
  • Employer: Wirral Metropolitan Borough Council
  • Reference: NS/21/149196
  • Published: Fri 23/04/2021, 15:10 PM
  • Closing on: Sun 23/05/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £20,493 to £21,748
  • DBS Check: Yes
  • Location: Merseyside

Vacancy Location

More Information

Emergency Control Room Officer

3 x 36.00 hours per week

Band E


Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.


We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.


Wirral Council are recruiting Emergency Control Room Officers (ECROs) to be responsible for the call handling of incoming emergencies and enquiries from the public and outside agencies, working in a team operating a 24-hour service. The role will support the delivery of the Wirral Community Safety Strategy, working with other agencies, supporting neighbourhood policing to reduce crime/anti-social behaviour and provide reassurance to the public.

ECROs will monitor the Authority's new public space CCTV camera system, providing 24-hour cover, as part of a shift system.

We would expect the successful candidate to be able to react to emergency situations and deal with them in accordance with the operating procedures in the Emergency Control Room

The successful applicants will work in a modern control room and be the first point of contact for the Council in an emergency.

They would be expected to deal with out-of-hours calls for the local Authority, as well as monitoring the radio and alarm systems for our service area/users.

We are looking for dynamic, enthusiastic, and trusted people who can prove that they can work under pressure and as part of a team.

Above all, we are looking to put our residents/customers at the heart of everything we do and to make Wirral a safe and pleasant place to live, work and visit.

This is a fixed term contract for 12-months with a generous holiday entitlement and pension scheme.

The salary will be £20,493 P/A, plus shift allowances


This post is subject to Enhanced Adult & Child Level DBS check.


Should you wish to discuss informally, please contact Stephen Preston on email





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Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.


It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.


Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.


Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.


All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.


The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.