Senior Customer Service Officer
  • Employer: Borough of Broxbourne
  • Reference: Ref: 1A158P
  • Published: Fri 30/04/2021, 11:00 AM
  • Closing on: Sun 16/05/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: 37 hours per week - Salary £23,261 pa
  • DBS Check: No
  • Location: Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

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Senior Customer Service Officer

Senior Customer Service Officer

Ref: 1A158P

37 hours per week - Salary £23,261 pa   


We are seeking to recruit a full-time Senior Customer Service Officer, with a strong customer service background to deliver a positive customer experience for those that engage with the Council.


This pivotal role will form part of the Customer Service leadership team, supporting both the wider customer services team, and residents through the Council’s busy contact centre and reception.


This role will include involvement in resource planning for the department, taking an active role in administering the Council’s formal complaints process and providing support to management and staff on a day-to-day basis.


The successful applicant will have in interest in developing knowledge of all Council services and will aim to provide outstanding customer experience to residents whilst driving the importance of this throughout the organisation. The applicant will actively promote Broxbourne Council’s digital services and assist customers to self-serve wherever possible.


Candidates must have GCSE qualifications in Maths and English at grade 4 (C) or above (or the equivalent), have excellent communication skills, be computer literate and be comfortable with responding to complaints. The ability to converse at ease with members of the public and provide advice in fluent English is essential in the role.


The successful candidate will typically work office hours Monday-Friday. Council staff are currently working remotely and a mixed office-based / remote working pattern will be in place once it is safe to do so.


We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.


The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.


Details and application forms for all job vacancies are listed on the Council’s website.


Application forms must be submitted online by 16 May 2021 quoting the above reference.


Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email:



How to Apply

Please apply online via the link provided.


Please note, we do not accept CV’s submitted without a fully completed online application form.

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